Biography And Reviews
Tracey is Head of Business Transformation.
Tracey is an experienced business transformation leader, recognised for delivering complex change programmes and driving continuous improvement within the legal and professional services sectors. Combining operational, change & IT experience and with a passion for stakeholder engagement, she encourages innovation with a focus on delivering practical outcomes that work for all.
Areas that Tracey specialises in:
- Creation and development of Business Change and Transformation teams
- Interpretation of strategic goals into realistic deliverables
- Understanding business requirements and identifying best-fit solutions, with a strong track record in implementing case management systems, practice management platforms and robotics to enhance operational performance, data quality and customer service.
- Project portfolio delivery
Tracey’s Career Highlights:
“Career highlights include the introduction of new case management and practice management systems, implementation of successful merger and acquisitions, introduction of Robotic Processing Automations (RPA), and implementation of KPI reporting. However, my most significant accomplishments lie in building and sustaining high-performing change teams that have empowered firms and organisations to achieve ambitious and transformative strategic objectives.”
What made you want to work in your role?
“I thrive on engaging with stakeholders at all levels and facilitating meaningful, positive transformational change. I find great satisfaction in collaborating with stakeholders to understand their needs, build consensus and deliver solutions that drive lasting improvements. One of the aspects I value most about working in change is the dynamic and varied nature of the role. Each day presents new challenges and opportunities, which keeps my work both interesting and rewarding.”