Dealing With Us
We find that our clients appreciate our pragmatic approach to helping them resolve their problems and questions. Our aim is to fully understand the issues or the situation and then advise you of the most appropriate form of action.
Ultimately, we’re here to help you get the result you’re looking for by providing clear and concise advice, so that you know exactly what to expect.
Keeping in touch
Solicitors are often criticised for not keeping in touch with their clients. We recognise the importance of this and make a point of utilising whatever form of contact suits you best to keep up to date with the progress of your matter. We all have direct dial numbers and are also very happy to email you directly with updates.
You can call our central number 01484 821 500 from 9am-9pm seven days a week....we're here to help you.
The right people for the matter in hand
We have lawyers who specialise in different legal areas, as detailed on this website. So, you can be rest assured that your matter will be handled by the lawyer most suitable for you given the nature of the problem.
The latest technology
The legal world is moving forward at pace. That’s why we’ve invested heavily in the latest technology to ensure maximum speed and efficiency on the one hand, and on the other make sure we have access to the latest legal procedures to give you best advice and support.
The saying that time is money is certainly true in our profession. That’s why our clients appreciate the fact that our charging structure is clearly explained at the outset of the case. But more importantly, by keeping in touch, using the right people for the matter in hand and exploiting the latest technology, we get things done and make maximum use of our time to keep costs to a minimum.
We are keen to ensure that our offices are accessible to disabled members of the public. Wherever possible, we have made our buildings and services accessible. Sometimes, this is not possible as some of our offices are located in existing older buildings. In these situations, we will endeavour to provide a service or access to a building in an alternative way to ensure equality of access for disabled people.
If you have any particular access requirements, please contact one of our office receptionists in advance of your visit so we can ensure access to our services for you.